Privacy Policy

Effective Date: January 1, 2026

Round Rock Water Damage Pro respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We keep it simple and straightforward because we want you to feel confident when you contact us or use our website.

Information We Collect

When you call us, fill out a form, or request service, we collect your name, phone number, email address, and the address where you need water damage help. We also collect details about your water issue so we can send the right team.

Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and pages you view. We use this to keep our site working well and to understand how people find us.

How We Use Information

We use your contact information to schedule your service, send updates, and follow up after the job. If you opt in, we may send you occasional tips or reminders about home maintenance.

We also use your information to improve our services, respond to your questions, and meet legal or insurance requirements. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies to remember your preferences and to help us understand how visitors use the site. Cookies are small files stored on your device. You can set your browser to refuse cookies, but some parts of the site may not work as well.

We do not use cookies to collect sensitive information like your payment details. Any payment you make is handled securely through our payment processor.

Analytics and Third-Party Tools

We use tools like Google Analytics to see how many people visit our site, which pages they view, and where they come from. This helps us make our website better for you. These tools may collect your IP address and other browsing data.

We may also use third-party services for scheduling, customer reviews, or advertising. These services have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We share your information only when needed to complete your service. For example, we may share your address with our technicians or insurance companies you work with. We may also share information if required by law or to protect our rights.

We do not share your personal information with third parties for their own marketing purposes.

Data Retention

We keep your information for as long as we need it to provide services, comply with legal obligations, and resolve disputes. When we no longer need it, we securely delete or anonymize it.

If you have an account with us, we retain your information until you ask us to delete it, unless we are required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. This includes using secure servers, encryption, and limiting access to your data to only those who need it.

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

User Rights

You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing communications at any time.

To exercise these rights, just contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.

Privacy Contact